Over the weekend I ordered a new computer cart from Staples, and a sofa/arm chair combo from a local furniture store. The computer cart, shown below, was, according to the sales clerk, scheduled for delivery today between 5 and 8 p.m.
![[image: Alan's new computer cart]](http://www.execnet.net/users/alan/blogs/archives/alanskew/computer_cart.jpg)
| The delivery truck never showed. I called at 6:45 and found out that the sales clerk was wrong—delivery is between 9 a.m. and 5 p.m. Regardless, they did not show up or leave a note saying that they did while I wasn't home. Frustrating, but oh well. The support rep I spoke to said they will call me tomorrow to reschedule the delivery time. Hopefully they will be able to provide a two- or three-hour window in which to expect them so I don't have to miss the entire day of work. |
Feeling a bit put out by the computer cart delivery problems, I stopped by the furniture store tonight to verify that they were sending someone to measure my stairwell (to ensure it would fit up the stairs) when the sales clerk promised: on Wednesday morning between 7 and 10 a.m. It's a good thing I checked because once again a sales clerk was wrong—the delivery team's pre-order measuring person is scheduled for between 12 and 3 p.m. on Wednesday. Regardless of the sales clerk's error, this customer service rep told me that the purchase order has a note on it indicating that they should have called me today to confirm the time for tomorrow's appointment. Having customer service far superior to Staples, this merchant's customer service rep called the delivery manager and got him to update the delivery team's work schedule commit to calling me 30 minutes prior to his delivery team showing up so that I won't have to miss the entire three hour block of time waiting for them to show up.
So here's what the couch will look like:
And finally, my seasonal allergies, with the help of this wet, chilly Spring we're having in New England, has transformed into a combo ear/sinus infection. I'll spare you the graphic description of the colorful, chunky discharge that I've been experiencing, but suffice to say it's nasty and I'm going to see the doctor on Wednesday...between furniture measurings and desk deliveries...and work!
